Refund & Returns Policy

Refund, Return & Replacement Policy

Every item shipped by Rich Computer undergoes strict quality verification before dispatch. In the rare event that you receive a damaged, defective, or incorrect product, you are fully protected under our 7-Day Replacement & Refund Guarantee.

1. Eligibility for 7-Day Replacement or Return

• Physical Transit Damage: Outer box or product arrived physically damaged during courier transit.
• Dead on Arrival (DOA) / Defective Item: Hardware fails to power on or exhibits a manufacturing defect out of the box.
• Wrong Item Delivered: Product model or specification does not match your order invoice.

2. Mandatory Unboxing Video & Reporting Requirement

• Please notify us within 48 hours of delivery (and within 7 days for functional defects) by emailing info@richcomputer.in or messaging us on WhatsApp at +91 81087 09946.
• To process transit damage or missing accessory claims smoothly with the courier insurance team, a clear unboxing video showing the shipping label and original seal is recommended.
• Returned items must include the original brand box, serial number sticker, manuals, power cords, and bundled accessories in unused condition.

3. Consumables (Toner Cartridges, Ink Bottles & Ribbons)

Printer consumables (HP/Canon/Epson toner cartridges and ink bottles) are eligible for return only if the original factory hologram seal and inner foil pack are completely unopened and intact.

4. Refund Processing Timeline

Once the returned item is received and inspected at our Fort, Mumbai store, your replacement is dispatched within 24 hours or a full refund is initiated via Razorpay to your original payment method (reflecting in your bank/card/UPI account within 5 to 7 business days).